Volunteer Guidelines

These guidelines are intended to help volunteers provide a welcoming, safe, and practical service at each Repair Cafe. Volunteers should always use good judgement and work within their skills and the event’s agreed safety procedures.

1. Be welcoming, respectful, and patient with all visitors, volunteers, and venue staff.
2. Help visitors learn where possible by explaining the repair process and encouraging them to take part safely.
3. Only attempt repairs you are competent and comfortable to carry out.
4. Follow all event safety procedures, including instructions from the coordinator or designated safety volunteer.
5. Keep your work area tidy and free from trip hazards, spills, and unnecessary clutter. 
6. Use tools, soldering equipment, and test equipment safely, and wear appropriate protective equipment when needed.
7. Do not work on dirty, hazardous, unsafe, or unsuitable items; volunteers may refuse any repair at their discretion.
8. For electrical items, unplug before opening where possible, use safe testing methods, and do not bypass safety features.
9. If an electrical item requires formal safety testing before leaving, ensure it is checked by a qualified person at the event.
10. Do not guarantee that a repair will succeed or that an item will remain functional after it leaves the Repair Cafe.
11. Report accidents, near misses, unsafe conditions, or safeguarding concerns to the coordinator immediately.
12. Do not take visitors’ items away for private repair unless the event expressly allows it and clear arrangements have been agreed.
13. Respect privacy and handle any personal information or device data carefully and confidentially.
14. At the end of the session, switch off equipment, clear your area, and return shared tools and materials.
15. Raise any concerns or suggestions with the event coordinator

If you are ever unsure whether a repair is safe, appropriate, or within scope, stop and check with the event coordinator before continuing.